She took my phone #, so, hopefully, she will call to let me know when the issue is resolved (not holding my breath though). Senior Advisor said she would send me an email with my case # and her contact info so I could follow up, but she didn't. Select Update Software, then download and install any available updates. On older devices, go to Settings > General > Software Updates. Equip yourself with an instant utility Kernel Video Repair Tool that can help you resolve black screen issue when playing videos and other video errors quickly. If your Apple TV only shows a black screen intermittently, wait until it’s working and then update tvOS from the Settings: Open the Settings and go to System > Software Updates. But before that, we need to take a look at why we got the Black Screen issue. Also, before I spoke with the senior advisor, I was speaking with someone else at Apple Care who had also contacted iTunes to try to fix the issue by having them resend the rented movie to me & he wasn't told about the issue. This calls for ways to Resolve black screen issue when play Videos. Save the repaired videos if the program exhibits that videos have been repaired successfully. Step 3: You can further Add files that you want to repair. Figure 1: Main Interface of the software. Step 2: Click on Add File on the main interface to add video files. Step 1: Install, Launch, and Run Stellar Repair for Video Software. Then, wait for the process and remember not to interupt it. Easy Steps to Repair Corrupt or Damaged Video Files. Strange that iTunes would not have contacted Apple Care tech support to let them know about the issue. Download UltraRepair on your PC and then add the black screen video by tapping Add Video option. If youre having trouble signing in with your Apple ID, you can reset your. If there are service interruptions, try to stream or watch the video later. Check the System Status page for service interruptions or check a third-party providers website for any interruptions. You can choose either the QuickTime or FFmpeg decoder for each video codec and reopen with other decoders instantly. After each step, try to stream or download the movie or TV show again. Said it is a problem with some Mac computers, but not other Apple devices. Movist is an easy-to-use and powerful movie player. When the senior advisor I was speaking with contacted iTunes to have a credit issued, she was told that they were aware of the issue & working on it. Was on the phone with Apple Care for 2 hours & they couldn't figure it out. Will Smith is revealing how Steven Spielberg convinced him to take on a lead role in Men in Black. No chapters listed, just the cover art of the movie at the top + names of the directors. I, too, only have a black screen, with only the controls (rewind, pause, play, etc.) viewable. Sometimes, if your iTunes movies wont play without WiFi, you can check the internet connection first. Neither purchased or rented movies will play. I recently purchased a new MacBook Pro & today is the first time I have tried to watch a movie in iTunes.
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